LAYBY & CUSTOM / SPECIAL ORDERS
LAY BY TERMS & CONDITIONS
ELuxury Home offers an 8 week layby on items listed on this site. Please read carefully the terms and conditions of our layby .
• Layby is for a term of 8 weeks
• 25% deposit is required of total order including shipping and taxes
• Weekly payments are to be made thereafter over a total period of 8 weeks
• Item/s belong to the property of ELuxury total amount of layby has been paid.
• Items in layby will not be separated
• Payments can be made via bank deposit or electronic paypal payments (a paypal account is not required)
• Layby extensions must be approved
• Loss of 25% deposit for all layby cancellations of a stock item
• Loss of up to 55% deposit for layby cancellations for all special orders.
• Custom made orders are not classified as layby’s and have different terms and conditions.
• Order will be sent upon completion of the total amount paid to ELuxury Home including taxes and delivery.
• Contact us at Sales@e-luxury.com.au for further details.
CUSTOM MAKE TO ORDER
• A custom make to order is items that are not stockedas they are a handmade or crafted item specifically made for a customer.
• A 50% deposit of total order including shipping is required prior to production of the item.
• Custom make orders depending upon item may take from 2 -12 weeks for completion.
• Remaining balance must be paid at completion of goods.
• Instalment payment can be made
• Goods will not be dispatched or sent until total order amount has been paid.
Cancellation of Custom made orders –
• If an item has not begun the production process a full refund will be given less any bank charges, and transaction and listings costs. If the order has began the production process a 55% cancellation fee will be charged resulting in a 45% refund of item price plus refund of any delivery charges if charged.
Production process means:
- any goods, materials or services that need to be purchased prior to the making of custom made goods.
- The actual production of the item
Special orders are items that are not stocked by Eluxury Home and requires ELuxury to purchase from one of our suppliers to full fill a customers order.
• A special order requires a 50% deposit of total order including delivery
• Remaining Balance to be paid when goods are ready for dispatch.
• Goods will not be dispatched until total order including delivery has been paid.
• Instalment payments can be made
Cancellation of Special orders –
If your special order has been placed by Eluxury Home with one of our suppliers and the item/s is not in an international or domestic transit to full fill the order, the order may be cancelled with a full refund less any transaction costs and list fees incurred to ELuxury Home.
• If your special order has been placed by Eluxury Home to one of our suppliers and is in national transit or international transit coming from overseas a 55% cancellation fee will be charged, resulting in a refund of only 45% of the item price plus refund of any delivery charges if charged.
Please contact ELuxury Home for any further information.